Returns & Refunds
At The Luxury Tea Store, customer satisfaction is our top priority. If you’re not completely satisfied with your purchase, we offer a hassle-free return and refund process. You may return any unopened and unused items within 14 days of delivery for a full refund or exchange. Please contact our support team to initiate the return process. Refunds will be processed after receiving and inspecting the returned products. Shipping costs are non-refundable.
- Eligibility: Returns are accepted for unopened and unused items within 14 days of delivery.
- Refund Process: Contact our support team to initiate the return and refund process.
- Inspection: Refunds are processed after the returned products are inspected to ensure they meet return criteria.
- Non-refundable: Shipping fees are non-refundable unless the return is due to a product defect or our error.
- Exchange Option: You may exchange items for different products if preferred, depending on stock availability.
- Return Shipping: Customers are responsible for the return shipping costs unless the return is due to a damaged or defective item.
- Refund Timeline: Refunds will be processed within 7-10 business days after the returned item has been received and inspected.
- Damaged or Defective Items: If your product arrives damaged or defective, please contact us immediately for a replacement or full refund.
- Non-returnable Items: Certain products, such as perishable items or teas that have been opened, are non-returnable for hygiene and safety reasons.
- Proof of Purchase: A receipt or proof of purchase is required for all returns and refunds.